/
Try “add an item”, “VAT”, “share link”, “two-factor”
Getting support
Where to write, what to include, and what to check first.
1 min read
Check the status page first
elvoaq.com/status shows whether the platform is healthy. If something is broken there, it is being worked on and a support email will not make it faster.
Where to write
- support@elvoaq.com
- Accounts, billing, faults and anything you cannot do.
- sales@elvoaq.com
- Larger plans, organisations and custom arrangements.
- hello@elvoaq.com
- Everything else.
There is also Feedback inside the app, which is the right place for bugs and feature requests — see Sending feedback.
What to include
- The email address on your account, and write from it where you can — it is what lets support find you.
- What you were doing, step by step.
- What you expected and what happened, including the exact wording of any error.
- Where — the web app, iPhone or Android, and which browser on the web.
- A screenshot, if the problem is visible.
Important
Never send your password, a two-factor code, a backup code or card details. Nobody at ELVOAQ will ever ask for them, and a message that does is not from us.
Still stuck?
If this guide did not answer your question, write to us — a real person reads every message.