Common problems

My items have disappeared

1. 1Check the workspace switcher in the top bar. This is the cause the overwhelming majority of the time.
2. 2Clear any active filters and the search box in the library.
3. 3Look in Trash — deleted items are restorable.
4. 4Check Hidden folders, in case they were moved there.

I cannot sign in

• Passwords are case-sensitive; check for a stuck caps lock.
• If you signed up with Google or Apple, use that button — there may be no password on the account.
• Use Forgot password if you are unsure.
• If a 2FA code is refused, your phone's clock has probably drifted. Switch it to automatic time.

Uploads fail

• Check your storage in Subscription — when it is full, uploads pause.
• Check the file's size against your plan's per-file limit.
• Check the photo count for that item against your plan's limit.
• On a phone, check that the app has permission to use the camera and photos.

Something is refused with a message about my plan

You have reached a limit. Nothing is deleted or hidden — only the action is refused. The dialog names the limit; Plans and limits has the full table.

A share link does not work

• It may have been revoked, or an expiring link may have passed its date.
• A password-protected link needs the password, which is sent separately from the link.
• A private invite only opens for the ELVOAQ users you named.
• If the collection behind the link was deleted, the link has nothing to show.

Numbers look wrong

• Check Settings → Price display — you may be looking at net where you expected gross, or the reverse.
• Check the item's currency. Totals convert, and a wrong original currency converts wrongly.
• Check whether include quantity is on in a price total.
• Items with no price contribute nothing — Smart Hub lists them under Missing prices.

The app is slow or a page will not load

1. 1Reload the page.
2. 2Check elvoaq.com/status to see whether the platform itself is affected.
3. 3Try a private window, which rules out an extension or a stale cache.
4. 4Try another browser or the mobile app, which tells you whether the problem is local.